Installation: Starting as Windows Service

Rod · February 3, 2016 6:14AM

I’ve run into an issue. I just can’t get the Visokio Enterprise service started.
The service account is a member of the local admins and is
set in local group policy to be able to log on as a service.
Any ideas?

"Windows could not start the Visokio Enterprise service on Local Computer.
Error 1053: The service did not respond to the start or control request in a timely fashion."

paola · February 3, 2016 8:19AM

Hi Rod, thanks for reporting the issue - we've created a support ticket and someone from our technical team will contact you shortly.

guillem · February 5, 2016 7:02AM

Hi Rod,

Could you make sure that you can start Omniscope and that it is activated. Then use the same account username/password in the Services login details and check that it all works. The installation guide can be found here: http://www.visokio.com/kb/windows-service. For more information on how to solve issues with Windows Service check the forum post: http://forums.visokio.com/discussion/1700.

If you still have issues, could you send us the wrapper.log file, as it is explained in the flow diagram attached to the forum post (http://forums.visokio.com/discussion/download/796/Diagnosing%20Visokio%20Service.pdf)

Regards,
Guillem

Rod · February 5, 2016 7:21AM

Hey Guillem
I'm running it under a service account, I'm also logged into the server as the same user. Omniscope 2.9 launches, I don't get prompted to activate but the service will not start.
Note I have already activated the product during the install following the installation.
I'm stuck on step 8 (Starting the service).

paola · February 11, 2016 6:32AM

Hi Rod, we sent you a direct email about this.

Welcome!

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