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DoubleClick and GA - "Server SSL error" - Visokio Forums
DoubleClick and GA - "Server SSL error"
  • JohnMR May 12, 2017 6:53AM
    Hi all,
    I've been running Omniscope reports through the DoubleCLick and Google Analytics for about a year now.
    This week for the first time I keep getting "Server SSL error" when I try to update them.

    Does anyone know why?
    Thanks, John.
  • 15 Comments
  •     chris May 12, 2017 7:01AM
    Hi John,
    What version of Omniscope are you using (Help > About)?
    Chris
  • JohnMR May 12, 2017 7:10AM
    Hi Chris,
    Version 2.9.
  •     chris May 12, 2017 8:06AM
    Hi John,

    What version of 2.9? Please give me the exact version number from Help > About
  • JohnMR May 12, 2017 8:56AM
    Version:
    2.9-rc[Plus/Hotfix_FlashtalkingDebugAugust16] b1836 (25-Aug-2016 15:42:00)
  •     chris May 12, 2017 9:37AM
    Hi,

    Can you update to the latest version of Omniscope (b1860). Please test again and let me know if this resolves your problem.

    Chris
  • JohnMR May 12, 2017 9:42AM
    Hi Chris,

    Yes, works now.

    Thanks,

    John.
  • JohnMR May 26, 2017 6:06AM
    Hi Chris,

    Sorry but it's doing it again to all my Google Analytics and DoubleClick connectors.

    Thanks,

    John
  •     chris May 30, 2017 4:28AM
    Hi John,

    We have tested this today and don't see any error message.

    Can you let me know exactly what version of Omniscope you are using (Help > About).

    Thanks

    Chris
  • JohnMR June 1, 2017 5:29AM
    Hi Chris,

    My version is 2.9-rc[Plus] b1859

    Thanks,

    John.
  •     paola June 1, 2017 5:35AM
    Can you update to the latest version of Omniscope (b1860). Please test again and let me know if this resolves your problem.
  • JohnMR June 1, 2017 5:42AM
    Hi Paola,

    I've updated to b1860 and the error still persists.
  •     paola June 1, 2017 9:32AM
    This might be a network error, rather than the issue with specific API.
    Please see this post:
    http://forums.visokio.com/discussion/2613
  • JohnMR June 1, 2017 10:56AM
    I have tried that and keep getting stuck at point 2.
  • JohnMR June 5, 2017 9:51AM
    I am still getting this error.
    It has broken every DoubleClick and GA connector in every report.
  •     chris June 5, 2017 10:54AM
    John,

    I need to identify whether this is a network error or a problem with the DoubleClick block. Can we arrange a screenshare?

    I've sent you a private email to contact me directly.

    Regards

    Chris

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