DoubleClick and GA - "Server SSL error"

JohnMR · May 12, 2017 6:53AM

Hi all,
I've been running Omniscope reports through the DoubleCLick and Google Analytics for about a year now.
This week for the first time I keep getting "Server SSL error" when I try to update them.

Does anyone know why?
Thanks, John.

chris · May 12, 2017 7:01AM

Hi John,
What version of Omniscope are you using (Help > About)?
Chris

JohnMR · May 12, 2017 7:10AM

Hi Chris,
Version 2.9.

chris · May 12, 2017 8:06AM

Hi John,

What version of 2.9? Please give me the exact version number from Help > About

JohnMR · May 12, 2017 8:56AM

Version:
2.9-rc[Plus/Hotfix_FlashtalkingDebugAugust16] b1836 (25-Aug-2016 15:42:00)

chris · May 12, 2017 9:37AM

Hi,

Can you update to the latest version of Omniscope (b1860). Please test again and let me know if this resolves your problem.

Chris

JohnMR · May 12, 2017 9:42AM

Hi Chris,

Yes, works now.

Thanks,

John.

JohnMR · May 26, 2017 6:06AM

Hi Chris,

Sorry but it's doing it again to all my Google Analytics and DoubleClick connectors.

Thanks,

John

chris · May 30, 2017 4:28AM

Hi John,

We have tested this today and don't see any error message.

Can you let me know exactly what version of Omniscope you are using (Help > About).

Thanks

Chris

JohnMR · June 1, 2017 5:29AM

Hi Chris,

My version is 2.9-rc[Plus] b1859

Thanks,

John.

paola · June 1, 2017 5:35AM

Can you update to the latest version of Omniscope (b1860). Please test again and let me know if this resolves your problem.

JohnMR · June 1, 2017 5:42AM

Hi Paola,

I've updated to b1860 and the error still persists.

paola · June 1, 2017 9:32AM

This might be a network error, rather than the issue with specific API.
Please see this post:
http://forums.visokio.com/discussion/2613

JohnMR · June 1, 2017 10:56AM

I have tried that and keep getting stuck at point 2.

JohnMR · June 5, 2017 9:51AM

I am still getting this error.
It has broken every DoubleClick and GA connector in every report.

chris · June 5, 2017 10:54AM

John,

I need to identify whether this is a network error or a problem with the DoubleClick block. Can we arrange a screenshare?

I've sent you a private email to contact me directly.

Regards

Chris

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