We have a new ISP and received the following error messages:

Database error
An error occurred connecting to or querying the database.
Communications link failure The last packet sent successfully to the server was 0 milliseconds ago. The driver has not received any packets from the server.

Detailed information
Network error: A network error has occurred. Please check your connection and try again.
Connection timed out: connect

I don't recall having to provide any IP or ISP information when we installed Omniscope.

Is there something we needed to do?