Connectors: DoubleClick API Error?

maxgbernstein · May 3, 2012 5:07PM

I have an error that says 'Dart API is not enabled for the network' which is preventing API access. I have confirmed with my DoubleClick account manager that I'm properly set up to access DoubleClick through the API.

Detailed Error Report:

Information

"DoubleClick errorAn error occurred whilst attempting to read the DoubleClick data from the DoubleClick server.Dart API is not enabled for the network

This is a fault with Omniscope. Please submit an error report."
com.doubleclick.dartimpl.DartExceptionImpl {class com.doubleclick.dartimpl.DartExceptionImpl "Dart API is not enabled for the network"
at com.doubleclick.dartimpl.DartObject.toDartException(Unknown Source)
at com.doubleclick.dartimpl.DartObject.getFromDART(Unknown Source)
at com.doubleclick.dartimpl.DartObject.getFromDART(Unknown Source)
at com.doubleclick.dartimpl.OrganizationCreator.constructOrganizationObject(Unknown Source)
at com.doubleclick.dart.OrganizationFactory.constructOrganizationObject(Unknown Source)
at com.doubleclick.dart.OrganizationFactory.constructOrganizationObject(Unknown Source)
at com.doubleclick.dart.OrganizationFactory.getOrganization(Unknown Source)
at com.doubleclick.dart.OrganizationFactory.getOrganization(Unknown Source)
at com.doubleclick.dart.OrganizationFactory.getOrganization(Unknown Source)
at com.visokio.doubleclick.yb.c(yb.java:3)
at com.visokio.doubleclick.yb.b(yb.java:1)
at com.visokio.s5d.a(s5d.java:58)
at com.visokio.doubleclick.d.a(d.java:81)
at com.visokio.doubleclick.ab.a(ab.java:7)
at com.visokio.doubleclick.ab.a(ab.java:2)
at com.visokio.pm.c(pm.java:4)
at com.visokio.util.ec.v(ec.java:7)
at com.visokio.util.pb.h(pb.java:28)
at com.visokio.util.ob.i(ob.java:20)
at com.visokio.util.ob.a(ob.java:42)
at com.visokio.util.az.run(az.java:1)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)}

chris · May 4, 2012 4:31AM

Hi Max,

Thanks for submitting this to us. I've just tested the DoubleClick connector and I am able to connect. This error message is generated by the DoubleClick server and not from Omniscope. The most likely cause for this error is a permissions problem.

Another Omniscope user has suggested the following:

"Did you specifically tell your Google/DoubleClick TAM that you need API access for a 3rd party application i.e. Visokio’s Omniscope? We’ve seen similar error messages before, but in nearly all cases (if I remember correctly) it was because the DoubleClick accounts were indeed not API enabled for access via Omniscope. You might want to reach back out to your TAM again."

chris · May 4, 2012 8:47AM

Hi,

If you manage to resolve this please let us know, that way we can ensure we put generate a more informative error message if this error occurs again.

maxgbernstein · May 11, 2012 5:30AM

Hey Chris-

The issue with this was the DoubleClick network I was trying to access was not active for API sync however my user account was.

Also, this is the URL to submit for 3rd party API access.

http://www.google.com/support/dfa/bin/answer.py?hl=en&answer=188160

chris · May 11, 2012 5:32AM

Hi Max,

Thanks for letting us know. I'm glad you managed to get this resolved, please let us know if you encounter any further problems.

Welcome!

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