Hi Dominic,

Can you try the following:

http://forums.visokio.com/discussion/2613

And let us know if it works.

Thanks

Chris

Could you also let us know what version of Omniscope you are using.

v2.9 1553 currently installed

Hi Dominic,

I've just tested this on b1562 and I don't see this error, so I would suggest following the instructions posted by Veaceslav.

Chris

will give it a pop and revert back. Thanks a lot

Hi I have followed the instruction posting on this thread:
http://forums.visokio.com/discussion/2613

I am at step 2 , after typing in the command (see attached Java InstallCert.jpeg), i didnt get a prompt as described in step 3 of the thread.

Can you advise further?

Thanks

Java InstallCert.jpg

Dominic,

Please replace 'server-storing-my-iok-files.com' with your actual server that has the IOK files. E.g. example.com, or investec.co.uk, or whatever name it has.

Slavvi

Hi

I have tried all possible solution...but to no avail. The attached jpeg is the screengrab from my latest attempt and theinfo i get when trying to installcert in the command.exe.

I have followed step 3 of this thread: http://forums.visokio.com/discussion/1365, with a "jssecacerts" file my colleague once successfully installed (unfortunately he cant remember how he got the cert to be installed), i simply copied and saved the cert to a c:\ location, and added the additional instruction in the installconfig: ADDITIONAL_JVM_ARGS=-Djavax.net.ssl.trustStore="c:\your_path\jssecacerts" --(using the path where the jssecacerts is saved)

It was working completely fine when i had 2.8 installed, it would appear my connection to google analytics stopped since I switched over to 2.9 v1553.

Would you be able to advise further? Could do a remote session if this helps.

Thanks
Dom