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Scheduler: Service stopping randomly once per day? - Visokio Forums
Scheduler: Service stopping randomly once per day?
  •     tamax January 15, 2014 11:21AM

    We are having a stability issue with the scheduler, it stops suddenly and randomly aproximately once per day and we need to restart the service manually.

    Please find attached the wrapper.log file at the moment the service crashes and the same log file when I restart the service manually. There is a warning during start that might be the cause of the problem but I am not sure how to fix it.

    We are using Visokio Server 2.8 1191
  •     tamax January 20, 2014 11:58AM
    Any thought about this issue? Thanks, Maxime.
  •     donald January 21, 2014 5:28AM
    Sorry for the late reply, we will get back to you later today.
  •     donald January 21, 2014 6:30AM
    From the log file it appears that the jvm is taking too long to startup. There can be various legitimate reasons for this.

    Stop the service from the Windows Services control panel.

    Change the default timeout from 30 seconds to 120 seconds by adding the following parameter to the wrapper.conf file.

    The wrapper.conf is located either in
    C:\Users\[username]\AppData\Local\Visokio Omniscope app\service
    C:\Program Files (x86)\Visokio Omniscope\service


    Start the service from the Windows Services control panel.

    You can ignore the warnings at the start regarding initializing the 32 bit version.

    If this does not resolve it can you stop the service again and add this parameter to wrapper.conf
    Then restart the service.

  •     tamax January 21, 2014 10:32AM
    Thanks for the answer Donald. We will try that.

    Best regards,


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