Scheduler: Service stopping randomly once per day?

tamax · January 15, 2014 11:21AM

Hi,

We are having a stability issue with the scheduler, it stops suddenly and randomly aproximately once per day and we need to restart the service manually.

Please find attached the wrapper.log file at the moment the service crashes and the same log file when I restart the service manually. There is a warning during start that might be the cause of the problem but I am not sure how to fix it.

We are using Visokio Server 2.8 1191

tamax · January 20, 2014 11:58AM

Any thought about this issue? Thanks, Maxime.

donald · January 21, 2014 5:28AM

Sorry for the late reply, we will get back to you later today.

donald · January 21, 2014 6:30AM

From the log file it appears that the jvm is taking too long to startup. There can be various legitimate reasons for this.

Stop the service from the Windows Services control panel.

Change the default timeout from 30 seconds to 120 seconds by adding the following parameter to the wrapper.conf file.
wrapper.startup.timeout=120

The wrapper.conf is located either in
C:\Users\[username]\AppData\Local\Visokio Omniscope app\service
or
C:\Program Files (x86)\Visokio Omniscope\service

see
http://www.visokio.com/kb/windows-service

Start the service from the Windows Services control panel.

You can ignore the warnings at the start regarding initializing the 32 bit version.

If this does not resolve it can you stop the service again and add this parameter to wrapper.conf
wrapper.debug=true
Then restart the service.

tamax · January 21, 2014 10:32AM

Thanks for the answer Donald. We will try that.

Best regards,
Maxime

	wrapper start.txt	2K
	wrapper crash.txt	10K

Welcome!

Categories

Ideas Parade

Tagged