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Deployment: Web Start- Viewer not launching on Apple? - Visokio Forums
Deployment: Web Start- Viewer not launching on Apple?
  • Alexander     Alexander February 7, 2013 7:24AM
    Hello, -Some of our clients who are using Apple laptops are encountering problems to open our Web Start deployed dashboards.

    When the client clicks on the "Launch" Button the Web Start and JNLP Files are downloaded, but there the free Viewer application is not starting?

    We tried hosting the Web Start deployments from both our server and the Visokio server. But neither did result in any differences.

    Do we have to change settings for Apple users? Could this problem be connected to Java updates? What options regarding solutions do we have?



  • 3 Comments
  • antonio     antonio February 7, 2013 8:13AM
    Can you make sure that on their laptops JNLP files are associated to “Java Web Start.app”

    Also have a look here as it can be related to a Java update bug.
  • Alexander     Alexander February 7, 2013 8:55AM
    Hi Antonio,

    Thanks for your relply. Can you explain how I instruct my clients?

    Regards!
  • antonio     antonio February 7, 2013 9:15AM
    First of all make sure that all client have installed JRE on their PC.
    I cannot say the reason why your customers are not able to lunch a JNLP file through Java Web Start.
    What version of Java and Mac Os X are they using?

    Also see here the official discussion of apple forum
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