bad_record_Mac

July 16, 2012 3:54AM

Hi,

I've got a strange situation on our new server. In different datamanagers I use email-outputs. In some datamanager the emailoutput works without a problem, in other datamanagers the emailoutput doesn't work. If gives the following error:

Connection has been shutdown: javax.net.ssl.SSLException: Received fatal alert: bad_record_mac

What could be the solution? The settings in both outputs are identical. Thank you.

steve · July 16, 2012 5:53AM

Please give me / answer:

Omniscope server operating system name and version; please also file an error report from the server in question and cross-reference this discussion
Email server details: operating system, server version, SSL sections of the configuration file, certificate details
Does this happen consistently for the same email server?
Direct access to your email server using a test account (email privately to support@visokio.com)

July 16, 2012 6:00AM

Hi Steve,

- Omniscope server plus 2.7 b387 running on Windows 2008 R2 server. I do not get an error report prompt.
- Emailserver: Gmail
- The behaviour is not consistent, in 2 datamanagers with identical outputblocks, one works the other doesn't.
- As the emailaccount is Gmail, I think the last bullet is not applicable?

Thanks

steve · July 16, 2012 6:59AM

When you say not consistent - do you mean it always works in one file and never works in the other, or is completely random?

Please temporarily tick "Report recognised errors as bugs" in the advanced misc settings menus, and reproduce, then click the red error link and report the bug, cross-referencing this post.

July 16, 2012 7:41AM

Steve,

I just sent the error report. It always works in one file and never works in the other.
So it is not completely random.

Thanks!

July 16, 2012 7:42AM

Report ID: 19635

steve · July 17, 2012 10:05AM

I received the error, thank you. Are you finding the *same* PC works for one DM workflow, and not for another? There's no logical reason for this, other than a configuration difference in the email block.

Please check very carefully that all email server settings are identical, for example the SSL option. If this doesn't fix it, we'll do a Join.me session and take a look.

July 17, 2012 10:29AM

Hi Steve,

When can we do a join.me?
I rechecked all the settings, and am really convinced that all the settings are the same.

chris · July 17, 2012 11:43AM

Hi,

I've sent you an email.

Welcome!

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