Online viewer error

Ftor · November 18, 2011 10:27AM

Hi TjBate,
We have send the .iok to our cliente, and they couldn´t launch the omniscope online viewer, the error message said "Unable to launch the application", they told us that IT team installed Java 6.0 but is till appearing the same message.

Could you help us
Kind regards

steve · November 18, 2011 11:30AM

Please send us the link that does not work.

Ftor · November 18, 2011 4:33PM

Hi Steve, the issue is that the link works on our pc´s, but not on clients´s.

steve · November 19, 2011 2:05AM

Is this a customised webstart link? What happens if they click the unadulterated link here? http://tc.visokio.com/webstart/version.jsp?ver=2.6%20b811&bundleFolder=omni26/auto/2-6_b811&branch=2.6

How big is your data file? Can you consider using customised executable JARs? Can they download the JAR (such as here: http://www.visokio.com/download/?platform=linux - this is a in fact a cross-platform JAR) and double-click it?
See http://www.visokio.com/kb/custom-jar

Welcome!

Categories

Ideas Parade