http://forums.visokio.com/categories/support/feed.rss Mon, 30 Oct 17 11:28:36 -0400 Support en-CA http://forums.visokio.com/discussion/3270/pivot-view-2.9-blank-rows-in-multi-field-breakdown Thu, 12 Oct 2017 12:01:04 -0400 nick_scangas 3270@/discussions http://forums.visokio.com/discussion/3266/graphical-glitches-due-to-java-graphics-driver-compatibility Wed, 13 Sep 2017 06:49:06 -0400 steve 3266@/discussions
To resolve, locate installconfig.properties in your Omniscope installation folder (e.g. C:\Users\YOUR_NAME\AppData\Local\Visokio Omniscope app, or C:\Program Files\Visokio omniscope). Make a backup, then edit as follows. When done, restart Omniscope.

Find this line in installconfig.properties
#ADDITIONAL_JVM_ARGS=-XX:+HeapDumpOnOutOfMemoryError

Replace with the following line (note the removal of #), replacing the key/value pairs shown here with suggestions below:
ADDITIONAL_JVM_ARGS=-Dkey=value -Dkey2=value2 ... (etc.)
Or, if you have ADDITIONAL_JVM_ARGS property already enabled, append these after a space character.

Key/value pairs to try, most likely to help first:

-Dsun.java2d.noddraw=true
-Dsun.java2d.d3d=false
-Dsun.java2d.opengl=true

Try these individually, or combinations thereof.

If this doesn't help, try these more exotic options:

-Dsun.java2d.noddraw=false
-Dsun.java2d.ddforcevram=true
-Dsun.java2d.ddblit=false


If you find a solution, please a summary of your problem with the option needed as comments here. You should use the minimum options needed to solve the glitch.

Please see http://www.visokio.com/kb/installconfig for more information. Derived from: http://www.oracle.com/technetwork/java/javase/java2d-142140.html#gcgtf]]> http://forums.visokio.com/discussion/3262/omniscvope-v3-mysql-on-mac Fri, 04 Aug 2017 04:11:54 -0400 aknotts 3262@/discussions
I have downloaded the JAR but don't know where to put it or how to get it on my path.

Any help gratefully received.

Thanks

Andy]]> http://forums.visokio.com/discussion/3259/website-data-ssl-error-cannot-retrieve-data-from-website Thu, 27 Jul 2017 04:26:02 -0400 naruemon 3259@/discussions Then, we tried to change the link to https but no luck. We got the error message 'SSL error'.

Anyway, if we run Omniscope file from other computer (Desktop version), the data can be feed with https without any error.
Could you suggest what could be the root cause? Thank you.]]> http://forums.visokio.com/discussion/3258/date-and-time-formatting-times-changings Tue, 18 Jul 2017 14:54:25 -0400 kim2604 3258@/discussions http://forums.visokio.com/discussion/3256/api-failure-workflow Thu, 06 Jul 2017 06:37:10 -0400 mttwnxn 3256@/discussions http://forums.visokio.com/discussion/3255/data-source-rss-feed-fails-to-update-in-server-scheduler Wed, 05 Jul 2017 09:43:28 -0400 PaulAllison 3255@/discussions http://feeds.bbci.co.uk/news/rss.xml

The stories update with no problems in the IOK file DataManager file (using the desktop software), and also when setting up the scheduled event (in the server app), but when it subsequently tries to run in the scheduler I see the following error in the event log

2017-07-05T08:31:37Z,BBC News,Started,,
2017-07-05T08:31:37Z,BBC News,Error,Update & Save BBC News,"Could not execute action: Error: va4e: Production error in BlockBlueprint-vei ""Field organiser"": com.visokio.vbam: com.visokio.va4e: Production error in BlockBlueprint-vei ""Append"": com.visokio.vbam: com.visokio.va4e: Production error in BlockBlueprint-ve5 ""Custom RSS/Atom feed""-Custom RSS/Atom feed-Custom RSS/Atom feed: java.lang.NoClassDefFoundError: Could not initialize class com.sun.syndication.feed.synd.SyndFeedImpl"
2017-07-05T08:31:37Z,BBC News,Warning,Update & Save BBC News,Action completed successfully with warnings
2017-07-05T08:31:37Z,BBC News,Ended,,

Does anyone know of a reason why this would fail under scheduler when it works OK during setup? The Visokio Enterprise service is running under my name and license number. I've also tested the file OK in the desktop software installed on another machine with a different license.]]> http://forums.visokio.com/discussion/3254/omniscopex.exe-was-blocked-by-antivirus. Tue, 04 Jul 2017 03:22:35 -0400 naruemon 3254@/discussions ]]> http://forums.visokio.com/discussion/3247/data-sources-saving-xml-custom-mapping-templatess Fri, 02 Jun 2017 05:51:35 -0400 Jamie_Lambert 3247@/discussions

Every day we run this API and some days map fine, but other days Omniscope struggles to correctly parse the results and omits columns of data that we need. I think this is probably because the URL query changes slightly each day- it’s not one, set URL because part of the URL changes with a daily “job ID” code. The data / response is in the exact same layout day to day. We’ve experimented with unticking the auto-recognise options under Parsing and haven’t yet found a combination that consistently works across different daily queries.

We can go in and edit the custom mapping to re-tell Omniscope how to correctly lay out the data, but are hoping there’s a way to ‘save’ these settings to work across daily requests rather than having them erased each time a new URL is entered and having to manually tick the checkboxes for row, column etc. So, essentially, my question is; Can we save our custom mapping layout as a template to apply across URL queries which, although they technically change daily, are all consistent in layout?]]> http://forums.visokio.com/discussion/3246/devices-settings-disable-yesno-fields Fri, 19 May 2017 05:51:17 -0400 Mees 3246@/discussions
Situation: a Yes/No field that has [Filter type] = "list of Categories".

When changing the source file in DM, this field is changed and moved to the Yes/No fields tickboxes.
Normally this shouldn't be a problem, but in our case it is because it is a frozen field selection.
When moved to the Yes/No fields tickboxes it isn't frozen any more and our endusers receive a error message.

How can we solve this problem?
Many thanks


]]> http://forums.visokio.com/discussion/3241/datamanager-merge-join-operation-block-limits Thu, 11 May 2017 06:05:06 -0400 luukvanm 3241@/discussions
I was wondering if there is a limit (100 000 000) on the join block (see image). Or is this a coincidence?

Thanks in advance

]]> http://forums.visokio.com/discussion/3230/sources-hierarchies-in-olap-cube-connector Tue, 25 Apr 2017 09:39:39 -0400 Cheyam 3230@/discussions
We are connecting to one of our companies OLAP cubes and querying data successfully however we are only able to pull the first level of a hierarchy back. There doesn't seem to be any way to get the second or third levels in a hierarchy (i.e. one column returned instead of three).

Is there any way around this or does Omniscope not support this?

Using version 3.0 build 7315 Data manager 1

Thank you,
Chey

Screenshots attached of Cube in Excel vs Cube connector in Omni]]> http://forums.visokio.com/discussion/744/java-virtual-machine-launcher-error Thu, 05 May 2011 08:07:07 -0400 s_daffern 744@/discussions
Has this error been seen before and do you have any suggestions on how to fix this?

Thanks

Ste]]> http://forums.visokio.com/discussion/3224/how-to-displayhide-tooltips Fri, 24 Mar 2017 04:50:20 -0400 luukvanm 3224@/discussions I was wondering if there is a way to remove the tooltip shown in the attachment. I've found the way to do it through the scheduler, but not in a batch output. I've tried to add this field and keep it blank by using this function:

"link/history: Use for Omniscope "iok" files only. Set to "true" to keep the upstream connections as a data source in the published file. Otherwise leave blank."

But it still shows the tooltip in the dashboard.]]> http://forums.visokio.com/discussion/3087/batch-output-for-excel-specify-starting-rowcolumn Wed, 03 Feb 2016 11:11:49 -0500 OliverB 3087@/discussions Last year we had a request to add some functionality to the batch config file so that when publishing to excel, we could use the Replace Data/Replace Worksheet/Overwrite data etc functionality that the individual data manager output blocks have . This was implemented and works very well.

http://forums.visokio.com/discussion/2862/batch-publishing-output-excel-using-template-filess

One other functionality that the data manager file output block has that doesn't appear to be available in the batch config files is to be able to specify a row or column to start inserting the data at. Would it be possible to add this functionality to the batch config file as well?
Thanks

Ollie.]]> http://forums.visokio.com/discussion/3222/import-most-recent-file-in-folder Fri, 17 Mar 2017 11:51:25 -0400 AndyDDUK 3222@/discussions
Newbie here...what connector do I need, and how do i specify it, so that it reads the latest file from a folder on the network or on FTP?

Many thanks

Andy]]> http://forums.visokio.com/discussion/3218/omni-mobile-colours-bug Fri, 03 Mar 2017 06:41:09 -0500 ninagavrilovic 3218@/discussions
I have tried to set up colours of each measure individually in the view, but in the mobile version all measures would be again just white.
I have changed Colour: By measure layer (and also tried all other options) but this doesn't seem to work.
I have also tried to set up each stack as a separate measure in the view, but the client is not happy with that solution.

I think it is an Omniscope bug.

Did anyone had a similar problem? ]]> http://forums.visokio.com/discussion/3217/subset-formula-calculating-change-over-time Tue, 28 Feb 2017 05:59:24 -0500 Phill 3217@/discussions I would like to show the % change in number of people using the product from the previous quarter.
How would I do this?]]> http://forums.visokio.com/discussion/3214/html5mobile-publishing-publishing-a-file-for-remote-web-access Mon, 13 Feb 2017 11:46:13 -0500 DarrenElding 3214@/discussions I have an omniscope file that I would to share as an interactive dashboard. I thought that the best way to do this would be as a web page. Could you please advise the best way to do this?

Best regards,
Darren]]> http://forums.visokio.com/discussion/3210/subset-formula-7-day-moving-average-calculation Mon, 30 Jan 2017 13:06:59 -0500 mttwnxn 3210@/discussions
My data would be structured simply as below:

Date | Market | Campaign | Channel | Impressions | Clicks | Spend
01/01/17 | UK | ABC | ABC | 111 | 111 | 1111]]> http://forums.visokio.com/discussion/3206/doubleclick-connector-issues Thu, 26 Jan 2017 04:10:31 -0500 chris 3206@/discussions
Recently a number of our users have reported problems with the DoubleClick connector. Users have been reporting seeeing an |"Authorization error" or "Invalid credentials" when executing reports. We have been liasing with DoubleClick support to investigate and resolve these problems.

We have managed to identify the issue. DoubleClick reports have been taking longer to execute, this is due to an increased load on the DoubleClick server and is not an Omniscope issue. When Omniscope submits a DoubleClick report to the server it obtains a token. This token is used for polling the server and to download the report once it has been generated. The token expires after one hour, which means any subsequent communication with the server will be rejected with an error message similar to those described above. We will be updating the DoubleClick connector so that we request a new token every hour, allowing long-running reports to execute successfully.

We will also implement a fix to decrease the interval that we poll the DoubleClick server when requesting the status of a report, as each poll uses some of your daily quota.

We should have these fixes completed by the end of this week. I'll provide an update once they are available.

In the meantime apologies for any issues that you may have been having with this connector.

Chris
]]> http://forums.visokio.com/discussion/3205/criteo-connector-issues Thu, 26 Jan 2017 03:59:59 -0500 chris 3205@/discussions
Recently the Criteo connector has not been working. We have spoken to Criteo and this has now been resolved. If you experience any further problems please let us know.

Chris]]> http://forums.visokio.com/discussion/3204/issue-on-mobile-version-hide-view-menus Mon, 23 Jan 2017 08:05:20 -0500 raulpi 3204@/discussions On the mobile version, even when all the view menus are hidden, if you click on the "App Menu" you still see the "Hide View Menus" button. However, you should be able to see "Show View Menus".

If the user wants the menus to appear then he has to click first on "Hide" and then on "Show".

How can we solve this? Thanks! ]]> http://forums.visokio.com/discussion/3196/filtering-a-chart-in-the-data-viewer Tue, 03 Jan 2017 12:21:26 -0500 GiulioRossi 3196@/discussions
how can I apply a filter?

i was able to create a chart with the individual transactions value in case i cannot set up a filter and then select manually the subset of data however i have another problem which is how can I select a large amount of data by autoscrolling all charts?]]> http://forums.visokio.com/discussion/3186/importing-data-using-r Mon, 07 Nov 2016 12:29:38 -0500 Cheyam 3186@/discussions
I am trying to use R to import data. This is done via a COM library. The R code works fine in both R-Studio and OmniScope. The issue, however, is that cells with commas in them are getting split into separate columns. Testing the number of dimensions in my final dataframe "output_data" we have correct numbers however when the data is displayed in "preview" mode in the R input block we have an extra 2 columns. Any cells which have text containing commas in them are being split into new fields and the data which should have been in those fields is getting pushed to the right.

I believe the issue is with the R package which Omniscope uses to interact with R. That in converting a dataframe data type in R into a table which Omniscope understands, that it assumes the data is in comma separated format when it really shouldn't do this (its already been put into a data structure being a dataframe). It takes commas in text and splits them into new columns. This is an undesired result.

Does anyone have some advice on how this can be addressed.

Thank you,
Chey]]> http://forums.visokio.com/discussion/3188/counting-sub-strings-using-subset Thu, 17 Nov 2016 07:17:36 -0500 aa1708 3188@/discussions http://forums.visokio.com/discussion/3189/omniscope-tls-1.1-support-for-https-salesforce-api-connections Thu, 17 Nov 2016 08:38:53 -0500 guillem 3189@/discussions
For old versions of Omniscope, Salesforce Input and Output blocks may show the following warning message:

Salesforce API error
TLS 1.0 has been disabled in this organization. Please use TLS 1.1 or higher when connecting to Salesforce using https.

In order to comply with this update, Omniscope has to be updated to the latest version available (b1835) from the downloads page.

For more information, please visit Salesforce Update Documentation.]]> http://forums.visokio.com/discussion/3162/salesforce-output-doesnt-pass-name-field-to-custom-objects Fri, 05 Aug 2016 12:40:15 -0400 ricovas 3162@/discussions So... Salesforce Output has 3 options, Append/Replace/Update. Append is the desired option here, to create new records. Funny thing is Append seems to deliberately drop the 'name' field when passing the bulk insert job. It will be included in an Update call. The result is the newly created records will have the SF default name (which is the ID of the record). Updating those records with the same Omniscope output will pass the name value without issue. And ouputting Omniscope to a file and dataloading that file through another system passes the name, so it's nothing with the format or validation.

Looking at what's being passed it's clear that the name is simply not included, which is why I say deliberately. Creating Standard SF object record (account,opportunity) DOES pass the name value in an Append style output.

Attachment showing that for creating of new record in Append (insert) call, the Name field is dropped. But in an Update call it is passed.

Omniscope 2.9-rc[Plus] b1830 (May 19, 2016 10:20:00 PM)
Build revision:
2ba7ec00c44c
Windows 7 6.1 amd64
Java:
Oracle Corporation 1.8.0_45 arch=64]]> http://forums.visokio.com/discussion/3187/text-processing-separating-integers-from-strings Thu, 10 Nov 2016 04:43:30 -0500 aa1708 3187@/discussions http://forums.visokio.com/discussion/3185/batch-output Mon, 07 Nov 2016 04:19:17 -0500 aa1708 3185@/discussions
Am looking to split the records by the PO field ]]>